Technical Service Representative - Toronto, Ontario, Canada

Technical Service Representative - Toronto, Ontario, Canada

Title:                Technical Service Representative
Reporting to:   Canadian Operations Site Manager
Location:          Toronto, Ontario

Are you ready for a fun and rewarding job that utilizes your problem-solving skills in a challenging and fast-paced environment? We have an exciting opportunity for a full time Technical Service Representative to join our growing team.Reporting to the Canadian Operations Site Manager, the Technical Service Rep will work in the Canadian Head Office based in Toronto.

What you’ll do:

  • Maintain, troubleshoot, and repair medical aesthetic devices.
  • Provide first level support to customers and distributors over the phone to try and resolve the issue.
  • When required, hands on repairs either at the Toronto location or at times onsite at client location.
  • Stage and test systems for customer installations.
  • Responsible for shipping, receiving, managing inventory as well as managing customer returns of parts and systems.
  • Documentation of work in ERP and CRM systems.
  • Pick, pack, and ship as well as receive consumables/marketing materials when required.
  • Support the logistics representative with warehouse maintenance when required.
  • Provide support after work hours on an emergency/as needed basis.
  • Perform other related duties as required and assigned.

What you’ll need:

  • Diploma in Engineering Technology, Mechanical Engineering, or Electrical Engineering or similar.
  • Minimum 2 years of experience in troubleshooting and repairs of technical devices; experience with providing customer service over the phone.
  • Capability to lift a minimum of 50lbs and at times, 80lbs.
  • Fluent in English is mandatory; Fluent in French would be considered an asset.
  • Must have a valid driver’s license and your own vehicle.
  • Working knowledge of Microsoft Office specifically Outlook, Word, and Excel.
  • Availability and flexibility to work after hours and weekends when needed during peak times.

Who you are:

  • Self-starter who takes initiative and maintains excellent follow-through and follow-up.
  • Strong organizational skills and attention to detail.
  • Effective communication and customer service skills.
  • Quick and resourceful at solving problems and developing solutions.
  • Adaptable, agile, and able to excel in a fast-paced environment.

What you will be part of – our Venus Concept Culture

Venus Concept believes in pushing boundaries while embracing creativity and innovation. Our employees are a critical part of our company’s performance and are at the core of its success. At Venus Concept, we rely on our employees, customers, and network of industry professionals around the world to continuously improve and Deliver the Promise. In order to do that, we ensure that everyone operates with the same values and vision. At Venus Concept, we promise to give you Endless Opportunities, allow you to Foster Innovation and be part of Delivering a Best-In-Class Offering.

Venus Concept is an equal opportunity employer committed to diversity and inclusion. We welcome applications from all qualified individuals. Venus Concept is committed to accommodating persons with disabilities. Accommodations are available on request for qualified candidates during each stage of the recruitment process.

About Venus Concept

Venus Concept is an innovative global medical aesthetic technology leader with a broad product portfolio of minimally invasive and non-invasive medical aesthetic and hair restoration technologies and reach in over 60 countries and 19 direct markets. Venus Concept focuses its product sales strategy on a subscription-based business model in North America and in its well-established direct global markets. Venus Concept’s product portfolio consists of aesthetic device platforms, including Venus Versa, Venus Legacy, Venus Velocity, Venus Fiore, Venus Freedom, Venus Viva, Venus Freeze Plus, Venus Glow, Venus Bliss, Venus Epileve and Venus Viva MD. Venus Concept’s hair restoration systems include NeoGraft®, an automated hair restoration system that facilitates the harvesting of follicles during a FUE process and the ARTAS® and ARTAS iX® Robotic Hair Restoration systems, which harvest follicular units directly from the scalp and create recipient implant sites using proprietary algorithms. Venus Concept has been backed by leading healthcare industry growth equity investors including EW Healthcare Partners (formerly Essex Woodlands), HealthQuest Capital, Longitude Capital Management, and Aperture Venture Partners.

Submit your resume/CV

Thank you for your interest in joining the Venus Concept team. Please fill out the form below and we will get in touch if it's the right match.