Customer Service Associate - Toronto, Ontario, Canada

Customer Service Associate - Toronto, Ontario, Canada

Title: Customer Service Associate

Reports to: Customer Service Manager

Location: Toronto, Ontario

We have an exciting opportunity for a full-time Customer Service Associate to join our growing team! Reporting to the Customer Service Manager, our team provides unique value to our customers in the medical aesthetics industry. If you are a high-energy Customer Service professional who is looking to work with our customers to ensure they receive the service they deserve and you have the qualifications and skills required below, we’d love to hear from you!

What you’ll do:

  • Deliver a superior and consistent customer experience.
  • Handle all issues and concerns and respond to inquiries across North America including new businesses, customers, doctors, sales reps and clinical staff.
  • Provide monthly activation codes to all Service Agreement customers.
  • Process orders, refunds and exchanges.
  • Front line support for all incoming Tech Support calls, including service case creation, troubleshooting and liaising with Technical Support staff.
  • Work closely with Marketing, Clinical Support, Logistics and or other teams as required or requested.
  • Provide Sales support including but not limited to contract generation and sales fulfillment
  • Maintain/upkeep of sales activity data, shipments, customer interactions and customer accounts in required files/systems/databases.
  • Work in a fast-paced environment that requires a high degree of multi-tasking.

What you’ll need:

  • Grade 12 required, university/college education preferred
  • Previous experience delivering exceptional customer service
  • Excellent communication skills
  • Fluent in French/Spanish is an asset (verbal and written)
  • Must display professional, patient and friendly attitude
  • Self-motivated individual who can work independently or as a team
  • Must be organized and able to multitask and prioritize workload
  • Past CRM Experience an asset (SalesForce preferred)
  • Functional knowledge and experience with Microsoft Office and Adobe products required
  • Superior interpersonal skills
  • Problem analysis and problem-solving
  • Attention to detail and accuracy
  • Must be willing and able to work shift work and work overtime as per business demands
  • Perform related duties in keeping with the purpose and accountabilities of the job

What you will be part of – our Venus Concept Culture

Venus Concept believes in pushing boundaries while embracing creativity and innovation. Our employees are a critical part of our company’s performance and are at the core of its success. At Venus Concept, we rely on our employees, customers, and network of industry professionals around the world to continuously improve and Deliver the Promise. In order to do that, we ensure that everyone operates with the same values and vision. At Venus Concept, we promise to give you Endless Opportunities, allow you to Foster Innovation and be part of Delivering a Best-In-Class Offering.

Venus Concept is an equal opportunity employer committed to diversity and inclusion. We welcome applications from all qualified individuals. Venus Concept is committed to accommodating persons with disabilities. Accommodations are available on request for qualified candidates during each stage of the recruitment process.

About Venus Concept

Venus Concept is an innovative global medical aesthetic technology leader with a broad product portfolio of minimally invasive and non-invasive medical aesthetic and hair restoration technologies and reach in over 60 countries and 16 direct markets. Venus Concept’s product portfolio consists of aesthetic device platforms, including Venus Versa, Venus Legacy, Venus Velocity, Venus Fiore, Venus Viva, Venus Glow, Venus Bliss, Venus BlissMAX, Venus Epileve, Venus Viva MD and AI.ME. Venus Concept’s hair restoration systems include NeoGraft® and the ARTAS iX® Robotic Hair Restoration system. Venus Concept has been backed by leading healthcare industry growth equity investors including EW Healthcare Partners (formerly Essex Woodlands), HealthQuest Capital, Longitude Capital Management, Aperture Venture Partners, and Masters Special Situations.

Submit your resume/CV

Thank you for your interest in joining the Venus Concept team. Please fill out the form below and we will get in touch if it's the right match.