Clinical Training Specialist - Orange County, California, USA

Clinical Training Specialist - Orange County, California, USA

Title:                  Clinical Training Specialist, NeoGraft

Reporting to:     Senior Manager, Training and Operations

Location:            Remote

 

We are looking for an enthusiastic, results and performance driven Clinical Training Specialist, NeoGraft to join our growing team in the medical aesthetics industry.  Join a fun, talented and dynamic team, within a rapidly developing, innovative company that is part of an exciting and thriving industry.  This is a remote position reporting to the Senior Manager, Training and Operations.

 

NeoGraft is the global leader in hair restoration, offering the most advanced technique and technology in the industry. We provide the opportunity for patients around the world to restore their hairline and their confidence through a minimally invasive, effective, and affordable procedure with a quick recovery time, little-to-no discomfort, and no linear scarring. NeoGraft is dedicated to providing outstanding customer support and service throughout the entire life cycle of our customers.  Our focus is on providing a complete solution for our physician partners and end consumer. 

What you will do:

 

  • Become a product expert on the NeoGraft hair transplantation procedure.
  • Participate in onboarding of Vero Hair customers, includes working with the Practice Development and Field Service teams.
  • Assign online training modules to customers and follow-up on the completion of the modules prior to on-site training.
  • Work closely with the ARTAS Training team for customers who have purchased both the ARTAS and NeoGraft devices.
  • Perform new customer training on the safe and proper use of the NeoGraft device.
  • Provide continual training and mentorship of training staff as well as customer trainings on the continued use of the NeoGraft device.
  • Provide training support on the hair transplant procedure (extracting grafts, sorting, and preparing grafts, and manual graft implantation) for Vero Hair Customers.
  • Report customer product feedback to product development team.
  • Provide on-call support for training questions from customers and clinic staff.
  • Communicate customer ideas and knowledge of competitive trends to departments within the Venus Concept team.
  • Complete all training documentation including case support forms, Salesforce documentation and physical training completion forms.
  • Represent company as an attendee at regional/national courses, events and meetings as required.

What you will need:

 

  • Minimum 5 years experience in medical devices/field training or clinical hair transplantation. 
  • Bachelor’s degree or equivalent experience required, RN degree or Medical Assistant credentials advantageous.
  • Organized, efficient, reliable and detail oriented.
  • Strong communication skills.
  • Proficient computer skills (Microsoft Word, Excel and PowerPoint and SalesForce).
  • Hair Restoration Experience is required.
  • Able to lift 40 lbs.
  • Able to travel within the United States and internationally as required.

What you will be part of – our Venus Concept Culture

Venus Concept believes in pushing boundaries while embracing creativity and innovation. Our employees are a critical part of our company’s performance and are at the core of its success. At Venus Concept, we rely on our employees, customers, and network of industry professionals around the world to continuously improve and Deliver the Promise. In order to do that, we ensure that everyone operates with the same values and vision.  At Venus Concept, we promise to give you Endless Opportunities, allow you to Foster Innovation and be part of Delivering a Best-In-Class Offering.

Venus Concept is an equal opportunity employer committed to diversity and inclusion. We welcome applications from all qualified individuals. Venus Concept is committed to accommodating persons with disabilities. Accommodations are available on request for qualified candidates during each stage of the recruitment process.

About Venus Concept

Venus Concept is an innovative global medical aesthetic technology leader with a broad product portfolio of minimally invasive and non-invasive medical aesthetic and hair restoration technologies and reach in over 60 countries and 18 direct markets. Venus Concept focuses its product sales strategy on a subscription-based business model in North America and in its well-established direct global markets. Venus Concept’s product portfolio consists of aesthetic device platforms, including Venus Versa, Venus Legacy, Venus Velocity, Venus Fiore, Venus Freedom, Venus Viva, Venus Freeze Plus, Venus Glow, Venus Bliss, Venus Epileve and Venus Viva MD. Venus Concept’s hair restoration systems include NeoGraft®, an automated hair restoration system that facilitates the harvesting of follicles during a FUE process and the ARTAS® and ARTAS iX® Robotic Hair Restoration systems, which harvest follicular units directly from the scalp and create recipient implant sites using proprietary algorithms. Venus Concept has been backed by leading healthcare industry growth equity investors including EW Healthcare Partners (formerly Essex Woodlands), HealthQuest Capital, Longitude Capital Management, and Aperture Venture Partners.

 

Submit your resume/CV

Thank you for your interest in joining the Venus Concept team. Please fill out the form below and we will get in touch if it's the right match.

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