Service and Logistics Coordinator - San Jose, California, USA

Service and Logistics Coordinator - San Jose, California, USA

Title:               Service/Logistics Coordinator

Reporting to:  Director, Operations & Service, North America

Location:         San Jose, California 

We have an exciting opportunity for a full time Service/Logistics Coordinator to join our growing team located in San Jose, CA. The Service/Logistics Coordinator will maintain all exceptional standards of coordinating material handling, receiving, shipping and transactions while meeting all quality and regulations guidelines. This position requires the individual to handle large volume of receipts, and handling material while maintaining storage accuracy. This individual will interact mostly on a daily basis with Technical Support and Logistics team. However, this position requires that this person work with most of the company to support all material needs, cross functionally.

What you’ll do:

  • Receiving materials.
  • Sales order fulfillment: Fulfilling and transacting sales orders and service transfer orders.
  • Communicating verbally and via email the status of material movements and transactions.
  • Actively participate in continuous improvement.
  • Effectively applying knowledge of material flow and basic warehousing principles to Material Handling assignments (FIFO, consolidation, lean principles).
  • Interact between Tech Support and Logistics team by controlling Data reliability in Service Cases.
  • Coordinating Service Inventory (shipping and receiving).
  • Coordinating Material return from Customers and interacting with Customer Service.

What you’ll need:

  • High school diploma or equivalent work experience.
  • Experience in shipping, receiving, materials management.
  • Experience in Quality Control.
  • Experience in Creating/Adjusting Work Instructions.
  • Valid and clean driver’s license.
  • Experience in ERP inventory control, stocking, issue and cycle count programs.
  • Experience in Domestic and International shipping, including documentation, commercial invoices, SLI, etc.
  • Ability to resolve material (inbound, outbound and in the stores) transaction issues independently and in a timely fashion to ensure accuracy.
  • Ability to properly identify and handle conforming and non-conforming materials.

What you will be part of – our Venus Concept Culture

Venus Concept believes in pushing boundaries while embracing creativity and innovation. Our employees are a critical part of our company’s performance and are at the core of its success. At Venus Concept, we rely on our employees, customers, and network of industry professionals around the world to continuously improve and Deliver the Promise. In order to do that, we ensure that everyone operates with the same values and vision. At Venus Concept, we promise to give you Endless Opportunities, allow you to Foster Innovation and be part of Delivering a Best-In-Class Offering.

Venus Concept is an equal opportunity employer committed to diversity and inclusion. We welcome applications from all qualified individuals. Venus Concept is committed to accommodating persons with disabilities. Accommodations are available on request for qualified candidates during each stage of the recruitment process.

About Venus Concept

Venus Concept is an innovative global medical aesthetic technology leader with a broad product portfolio of minimally invasive and non-invasive medical aesthetic and hair restoration technologies and reach in over 60 countries and 18 direct markets. Venus Concept focuses its product sales strategy on a subscription-based business model in North America and in its well-established direct global markets. Venus Concept’s product portfolio consists of aesthetic device platforms, including Venus Versa, Venus Legacy, Venus Velocity, Venus Fiore, Venus Freedom, Venus Viva, Venus Freeze Plus, Venus Glow, Venus Bliss, Venus Epileve and Venus Viva MD. Venus Concept’s hair restoration systems include NeoGraft®, an automated hair restoration system that facilitates the harvesting of follicles during a FUE process and the ARTAS® and ARTAS iX® Robotic Hair Restoration systems, which harvest follicular units directly from the scalp and create recipient implant sites using proprietary algorithms. Venus Concept has been backed by leading healthcare industry growth equity investors including EW Healthcare Partners (formerly Essex Woodlands), HealthQuest Capital, Longitude Capital Management, and Aperture Venture Partners.

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