Technical Service Representative

Technical Service Representative

We have an exciting opportunity for a full time Technical Service Representative to join our growing team! Reporting to the USA Site & Operations Manager, the Technical Service Representative will work in the Venus Concept, US location based in Weston, FL.

What you’ll do:

  • Maintain, troubleshoot and repair medical aesthetic devices.
  • Provide first level support to customers and distributors over the phone to try and resolve the issue.
  • When required, hands on repairs either at the Weston location or at times onsite at client location.
  • Stage and test systems for customer installations.
  • Responsible for shipping, receiving, managing inventory as well as managing customer returns of parts and systems.
  • Documentation of work in ERP and CRM systems.
  • Pick, pack and ship as well as receive consumables/marketing materials when required.
  • 3 days/week, work hours are 9-5pm; 2 days/week, work hours are 12-8pm.
  • Provide support after work hours on an emergency/as needed basis.
  • Perform other related duties as required and assigned.

 

What you’ll need:

  • 2 year technical education in Electronics or Computers or similar.
  • Minimum 2 years of experience in troubleshooting and repairs of technical devices; experience with providing customer service over the phone.
  • Capability to lift a minimum of 50lbs and at times, 80lbs.
  • Fluent in English is mandatory; Fluent in Spanish would be considered an asset.
  • Must have a valid driver’s license and your own vehicle.
  • Working knowledge of Microsoft Office specifically Outlook, Word and Excel.
  • Availability and flexibility to work after hours and weekends when needed during peak times.

 

Who you are:

  • Self-starter who takes initiative and maintains excellent follow-through and follow-up.
  • Strong organizational skills and attention to detail.
  • Effective communication and customer service skills.
  • Quick and resourceful at solving problems and developing solutions.
  • Adaptable, agile, and able to excel in a fast-paced environment.

 

What you’ll be part of – our Venus Concept Culture:

Venus Concept believes in pushing boundaries while embracing creativity and innovation. Our employees are a critical part of our company’s performance and are at the core of its success. With a focus on entrepreneurship, community involvement, and personal development, we bring a new meaning to work-life balance. We may be the fastest growing company in the medical aesthetics industry, but we are proud to foster a family-oriented culture.

Venus Concept is an equal opportunity employer committed to diversity and inclusion. We welcome applications from all qualified individuals. Venus Concept is committed to accommodating persons with disabilities. Accommodations are available on request for qualified candidates during each stage of the recruitment process.

 

About Venus Concept

Venus Concept® is a leading global medical technology company that develops, commercializes, and delivers safe, efficacious, and easy-to-use aesthetic technologies and related practice enhancement services in a unique, industry-disruptive, subscription-based business model. Venus Concept's devices have been designed in cost-effective and proprietary ways that enable the company to expand beyond the aesthetic industry's traditional markets of dermatology and plastic surgery and into non-traditional markets such as family practice, general practice, internal medicine, obstetrics and gynecology, and medical spas. The company has expanded its subscription platform and is now selling its devices in over 60 countries, including 27 with direct offices. Venus Concept has over 400 global employees whose customer-centric approach has supported the company's rapid growth. For more information, please visit www.venusconcept.com.

 

 

Submit your resume/CV

Thank you for your interest in joining the Venus Concept team. Please fill out the form below and we will get in touch if it's the right match.

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